Citation: Hewitt , J , Hobson , J & Sapsford-Francis , J 1994 , An application of task analysis to the development of a generic office reference model . UH Computer Science Technical Report , vol. 189 , University of Hertfordshire .
The roles of task analysis in the software engineering life cycle are considered and a method is described which is suitable for capturing the high level communication tasks in offices. The contribution of this method to the building of a generic office model and its role in the generation of scenarios for future early requirements analysis are discussed.