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dc.contributor.authorWeerakkody, V.
dc.date.accessioned2010-11-18T14:48:14Z
dc.date.available2010-11-18T14:48:14Z
dc.date.issued1995
dc.identifier.citationWeerakkody , V 1995 , BPR - a UK case study . UH Computer Science Technical Report , vol. 230 , University of Hertfordshire .
dc.identifier.otherPURE: 99876
dc.identifier.otherPURE UUID: 436439be-bf17-402f-b507-85922d1c95e0
dc.identifier.otherdspace: 2299/5019
dc.identifier.urihttp://hdl.handle.net/2299/5019
dc.description.abstractThis report highlights the practical issues and problems of business process and information systems reengineering using a case study of a BPR project at IBM UK. The first part of the report describes the BPR project (CRM), its goals and objectives, project management and organisation structure, and the business process reengineering work at IBM UK. The next section outlines the research and case study methods used for this investigation. This is followed by a description of the various business process and information systems reengineering approaches used in the CRM project. Finally the report concludes by describing the main findings, the practical issues of the CRM project.en
dc.language.isoeng
dc.publisherUniversity of Hertfordshire
dc.relation.ispartofseriesUH Computer Science Technical Report
dc.rightsOpen
dc.subjectbusiness process reengineering
dc.titleBPR - a UK case studyen
dc.contributor.institutionSchool of Computer Science
dc.relation.schoolSchool of Computer Science
dcterms.dateAccepted1995
rioxxterms.typeOther
herts.preservation.rarelyaccessedtrue
herts.rights.accesstypeOpen


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