Now showing items 11-20 of 25
Emergency : A new ambulance dispatch system
(IGI Publishing, 2004-02)
This case study charts the story of the problematic implementation of a computerised despatch system for the Metropolitan Ambulance Service (MAS) in Melbourne, Australia. The system itself is now operational; however, the ...
Computing Project Management
(Middlesex University Press, 2003)
The Politics of Software Testing
(Cutter Information LLC, 2003)
Learning from failure
This paper addresses the topic of failures in computer-based systems. It does so in three stages: first it describes failure cases in a single domain, that of computer-based ambulance despatch systems; then it discusses ...