Dynamic Knowledge Support for Decision-Making and Problem-Solving
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Author
Sandhawalia, Birinder S.
Dalcher, Darren
Attention
2299/12188
Abstract
An effective knowledge approach requires that existing and created tacit and explicit knowledge are mobilised and integrated, and made available to support collaboration between team members. The paper presents a model validated during a longitudinal case study conducted at one of the world’s leading software organisations that addresses the need to make dynamic tacit and explicit knowledge available and accessible for effective decision-making and problem-solving