Case Study - Leading Co-production : The case of Hertfordshire Fire and Rescue Service's Community Volunteer Scheme
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Author
Imani, Yassaman
Schlappa, Hans
Attention
2299/19968
Abstract
This case study illustrates the shifting leadership and control in co-production of preventative services by a voluntary scheme in HFRS (Hertfordshire Fire and Rescue Services). More specifically, it demonstrates how citizen co-producers can exercise some control and lead initiatives despite HFRS’s rigid structure and its command and control culture.