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Browsing by Author "Mackintosh, Lucy"
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How online learning, during COVID-19, has affected compassion in teaching and subsequently impacted student satisfaction
Mackintosh, Lucy (2022-04-30)Goetz et al (2010) defines compassion as ‘the ability to notice physical or social distress in others and take action to address it’, with active listening, empathy, desire to help, inclusivity, understanding emotions, ... -
The identification and management of depression in UK Kidney Care: Results from the Mood Maps Study
Chilcot, Joe; Pearce, Christina; Hall, Natalie; Busby, Amanda; Hawkins, Janine; Vraitch, Balvinder; Rathjen, Mandy; Hamilton, Alexander; Bevin, Amanda; Mackintosh, Lucy; Hudson, Joanna; Wellsted, David; Jones, Julia; Sharma, Shivani; Norton, Sam; Ormandy, Paula; Palmer, Nick; Farrington, Kenneth (2024-02-11)Background Depression is common in people with chronic kidney disease, yet little is known about how depression is identified and managed as part of routine kidney care. Objectives The primary objective was to survey all ... -
Impact of COVID-19 on Patient Experience of Kidney Care: A Rapid Review
Mackintosh, Lucy; Ormandy, Paula; Busby, Amanda; Hawkins, Janine; Klare, Ranjit; Silver, Christina; Da Silva-Gane, Maria; Santhakumaran, Shalini; Bristow, Paul; Sharma, Shivani; Wellsted, David; Chilcot, Joseph; Sridharan, Sivakumar; Steinkamp, Retha; Harris, Tess; Muirhead, Susan; Lush, Vicky; Afuwape, Sarah; Farrington, Kenneth (2024-03-01)Introduction: In March 2020, a pandemic state was declared due to SARS-COV-2 (COVID-19). Patients with kidney disease, especially those on replacement therapies, proved more susceptible to severe infection. This rapid ... -
Impact of the COVID-19 pandemic on Services for Patients with Chronic Kidney Disease: Findings of a National Survey of UK Kidney Centres
Mackintosh, Lucy; Busby, Amanda; Farrington, Kenneth; Hawkins, Janine; Afuwape, Sarah; Bristow, Paul; Da Silva-Gane, Maria; Hall, Natalie; Harris, Tess; Hudson, Joanna; Norton, Sam; Ormandy, Paula; Pearce, Christina J.; Santhakumaran, Shalini; Sharma, Shivani; Sridharan, Sivakumar; Steenkamp, Retha; Slevin, Julie; Wellsted, David; Chilcot, Joseph (2023-12-04)Background Services for patients with kidney disease underwent radical adaptations in response to the COVID-19 pandemic. We undertook an online national survey of UK kidney centres to understand the nature, range, and ... -
Improving patient experience of kidney care, one comment at a time: A mixed methods analysis of Kidney PREM 2020 patient comments
Mackintosh, Lucy; Busby, Amanda; Hawkins, Janine; Silver, Christina; Stannard, Catherine; Farrington, Ken (2021-10-05) -
Kidney Patient Report Experience Measure Comments Report 2021 : Is there any other aspect of your experience of kidney care that you would like to comment on? A qualitative analysis of patient free text comments in Kidney PREM 2021
Mackintosh, Lucy; Busby, Amanda; Hawkins, Janine; Wellsted, David; Farrington, Ken; Klare, Ranjit (UK Renal Registry / Kidney Care UK, 2022-05-31)The Kidney Patient Reported Experience Measure (PREM) is facilitated annually by the UK Kidney Association and Kidney Care UK. The PREM has 39 questions covering 13 themes. Additionally, the PREM, when accessed online, has ... -
Kidney Patient Reported Experience Measure Comments Report 2022 : A qualitative analysis of patient free text comments in Kidney PREM 2022
Mackintosh, Lucy; Busby, Amanda; Wellsted, David; Flanagan, Rebecca-Leigh; Farrington, Ken (UK Renal Registry / Kidney Care UK, 2023-05-25)The Kidney Patient Reported Experience Measure (Kidney PREM) is facilitated annually by the UK Kidney Association and Kidney Care UK. The Kidney PREM has 39 questions covering 13 themes. Additionally, when accessed online, ... -
Paediatric Patient Reported Experience Measure (PPREM) Pilot 2023 Report
Busby, Amanda; Flanagan, Rebecca-Leigh; Mackintosh, Lucy; Wellsted, David; Farrington, Ken (UK Renal Registry / Kidney Care UK, 2024-04-23) -
Patient Reported Experience of Kidney Care in the UK 2020
Busby, Amanda; Hawkins, Janine; Mackintosh, Lucy; Wellsted, David; Farrington, Kenneth (UK Renal Registry / Kidney Care UK, 2021-05-14)Headline findings in 2020 • Encouragingly, despite the global pandemic, patients continue to rate their Overall Experience of the service provided by their renal centre highly. • Patient reported experience of Support and ... -
Patient Reported Experience of Kidney Care in the UK 2021
Busby, Amanda; Hawkins, Janine; Flanagan, Rebecca-Leigh; Mackintosh, Lucy; Wellsted, David; Farrington, Kenneth (UK Kidney Association, 2022-06-20)Headline findings • 12,416 people with kidney disease, from all 68 treating centres in the UK, took part in Kidney PREM this year, largely online. • Overall experience of kidney care continues to be rated highly, with many ... -
Patient Reported Experience of Kidney Care in the UK 2022
Busby, Amanda; Mackintosh, Lucy; Flanagan, Rebecca-Leigh; Wellsted, David; Farrington, Kenneth (UK Renal Registry / Kidney Care UK, 2023-05-25)Executive Summary This is the seventh annual report of the national Kidney PREM which is a measure of kidney patients’ self-reported experience of the care they receive from kidney centres. It provides people living with ... -
Patient Reported Experience of Kidney Care in the UK 2023
Busby, Amanda; Mackintosh, Lucy; Flanagan, Rebecca-Leigh; Wellsted, David; Munro Wild, Helen; Beadle, Emily; Moore, Currie; Farrington, Ken (UK Renal Registry / Kidney Care UK, 2024-04-23) -
The Patient Voice : An analysis of free-text responses from the 2023 National Kidney Patient Experience Survey (Kidney PREM)
Mackintosh, Lucy; Busby, Amanda; Flanagan, Rebecca-Leigh; Wellsted, David; Farrington, Ken (UK Renal Registry / Kidney Care UK, 2024-04-23)The Kidney Patient Reported Experience Measure (Kidney PREM) is facilitated annually by the UK Kidney Association and Kidney Care UK. The Kidney PREM has 39 questions covering 13 themes, and in 2023 was available online ... -
Patient-Reported Experience Measures to Evaluate and Improve the Quality of Care in Nephrology
Munro Wild, Helen; Busby, Amanda; Mackintosh, Lucy; Wellsted, David (2024-09-05)Patient experience is considered a pillar of high-quality care, integral to patient-centered care, but despite significant policy focus on patient-reported experience measures (PREMs), little is published regarding their ...