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Browsing by Author "Steen, Trui"
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Case Study - Leading Co-production : The case of Hertfordshire Fire and Rescue Service's Community Volunteer Scheme
Imani, Yassaman; Schlappa, Hans (Taylor & Francis Group, 2018-04-04)This case study illustrates the shifting leadership and control in co-production of preventative services by a voluntary scheme in HFRS (Hertfordshire Fire and Rescue Services). More specifically, it demonstrates how citizen ... -
Who is in the lead? New perspectives on leading service co-production
Schlappa, Hans; Imani, Yassaman (Taylor & Francis Group, 2020-12-18)Leadership permeates the co-creation process - from senior policy and management levels throughout the public service value chain where professional providers, service users and external stakeholders share leadership ...