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dc.contributor.authorChoudrie, Jyoti
dc.contributor.authorGhinea, G.
dc.contributor.authorSongonuga, Vivian
dc.date.accessioned2013-11-14T08:31:07Z
dc.date.available2013-11-14T08:31:07Z
dc.date.issued2013-11
dc.identifier.citationChoudrie , J , Ghinea , G & Songonuga , V 2013 , ' Silver Surfers, E-government and the Digital Divide : An Exploratory Study of UK Local Authority Websites and Older Citizens ' , Interacting with Computers , vol. 25 , no. 6 , pp. 417-442 . https://doi.org/10.1093/iwc/iws020
dc.identifier.issn0953-5438
dc.identifier.otherPURE: 1224953
dc.identifier.otherPURE UUID: fe698f67-328d-4ba2-ae5a-b533e96ab544
dc.identifier.otherScopus: 84885932698
dc.identifier.urihttp://hdl.handle.net/2299/12125
dc.descriptionThis is a pre-copyedited, author-produced PDF of an article accepted for publication in Interacting with Computers following peer review. The definitive publisher-authenticated version Vol. 25 no.6 pp.417-442 is available online at: http://iwc.oxfordjournals.org/content/25/6/417
dc.description.abstractGovernments around the globe are striving to provide e-government, online products and services to all the citizens of their respective countries. This has meant that there is a shift in the conventional mode of public service delivery from a face-to-face and telephone mode to electronic means. However, not all the citizens are making use of these changes and one demographic citizens group that is currently attracting immense interest related to their welfare, health and other such issues is the older people group. Using this as reasoning, the aim of this exploratory and explanatory research is to understand the e-government initiatives in the UK, more specifically London. To conduct this research, a mixed qualitative and quantitative research approach was pursued. It was concluded that the benefits of the Internet to many of the users is relative, depending on the age, perceptions and level of innovativeness of the user. It was learnt that in relation to quality, the local authority websites do contain useful and relevant information for the elderly. However, this information is difficult to access, mainly due to the lack of knowledge, or skills in the use of computers, or Internet. From this research it is expected that a contribution to academia will emerge in the form of a better understanding of issues related to e-government, the digital divide and older citizens. For industry, the contributions of this research is the identification and understanding of issues related with online products and services and the older citizen. For policymakers, this research proffers an understanding of issues related with demand and supply of online products and services that governments are currently providing.en
dc.format.extent26
dc.language.isoeng
dc.relation.ispartofInteracting with Computers
dc.rightsEmbargoed
dc.subjectLocal Authority Websites
dc.subjectDigital Divide
dc.subjectOlder People
dc.subjectE-government
dc.subjectQuality
dc.titleSilver Surfers, E-government and the Digital Divide : An Exploratory Study of UK Local Authority Websites and Older Citizensen
dc.contributor.institutionSystems Management Research Unit
dc.contributor.institutionHertfordshire Business School
dc.contributor.institutionSocial Sciences, Arts & Humanities Research Institute
dc.contributor.institutionCentre for Research on Management, Economy and Society
dc.contributor.institutionDepartment of Management, Leadership and Organisation
dc.contributor.institutionHealthcare Management and Policy Research Unit
dc.description.statusPeer reviewed
dc.date.embargoedUntil2014-10-31
dc.relation.schoolHertfordshire Business School
dc.description.versiontypeFinal Accepted Version
dcterms.dateAccepted2013-11
rioxxterms.versionAM
rioxxterms.versionVoR
rioxxterms.versionofrecordhttps://doi.org/10.1093/iwc/iws020
rioxxterms.licenseref.startdate2014-10-31
rioxxterms.typeJournal Article/Review
herts.preservation.rarelyaccessedtrue
herts.date.embargo2014-10-31
herts.rights.accesstypeEmbargoed


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