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dc.contributor.authorObianom, Ukamaka
dc.contributor.authorChoudrie, Jyoti
dc.date.accessioned2014-05-08T13:30:10Z
dc.date.available2014-05-08T13:30:10Z
dc.date.issued2014
dc.identifier.citationObianom , U & Choudrie , J 2014 ' How do older adults communicate with the UK public sector? Comparing online communication channels ' UH Business School Working Paper , University of Hertfordshire .
dc.identifier.otherPURE: 7054226
dc.identifier.otherPURE UUID: 48503f90-1fee-46a4-b30d-2ecc64b24a4a
dc.identifier.otherScopus: 84905841403
dc.identifier.urihttp://hdl.handle.net/2299/13508
dc.descriptionCopyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holders
dc.description.abstractGovernments around the world are moving away from conventional ways of face to face communication to a more digital approach when delivering services to their citizens. This includes using the internet as both a communication tool and an information source to improve efficiency in their services. However, not all the citizens are making use of these changes, especially the older adults. Therefore, this research-in-progress paper aims to investigate and identify the factors that encourage older adults to continue using a particular communication channel when interacting with the government. In addition, future directions, limitations and conclusions are also provided within this paper. The implication of this study to academia is viewed to be the development of an extended framework that allows an understanding of continuance intention of online communication tools usage. Equally, this framework will benefit industry by informing providers of communication channels to the government to be aware of the factors that influence older adults’ choices when interacting with the government. For policymakers this research will identify the communication channels that promote interaction with citizensen
dc.format.extent13
dc.language.isoeng
dc.publisherUniversity of Hertfordshire
dc.relation.ispartofseriesUH Business School Working Paper
dc.rightsOpen
dc.titleHow do older adults communicate with the UK public sector? : Comparing online communication channelsen
dc.contributor.institutionDepartment of Management, Leadership and Organisation
dc.contributor.institutionSocial Sciences, Arts & Humanities Research Institute
dc.contributor.institutionHertfordshire Business School
dc.contributor.institutionCentre for Research on Management, Economy and Society
dc.contributor.institutionSystems Management Research Unit
dc.contributor.institutionHealthcare Management and Policy Research Unit
dc.relation.schoolHertfordshire Business School
dc.description.versiontypeFinal Published version
dcterms.dateAccepted2014
rioxxterms.versionVoR
rioxxterms.typeWorking paper
herts.preservation.rarelyaccessedtrue
herts.rights.accesstypeOpen


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