Towards a knowledge management assessment tool : the operations management perspective

Abstract

Practitioners are often confused by the wide range of Knowledge Management (KM) solutions that researchers and consultants offer. Part of this confusion is because they cannot determine how these solutions fit into their existing KM systems. KM assessment should be the starting point for any KM initiative yet extant literature provides little guidance in this area. In this paper we propose a tool that organisations can use to assess their Knowledge Management (KM) practices in order for them to make informed decisions and invest wisely. To that end we propose the Operations perspective of KM which encapsulates existing thinking. Our proposal goes further to outline key elements that a KM assessment tool must have and review existing tools against these elements. The KM assessment tool proposed in this paper has its roots in Quality literature and is ideal for assessing as well as designing KM systems