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dc.contributor.authorKapofu, Desmond
dc.date.accessioned2014-11-04T10:14:33Z
dc.date.available2014-11-04T10:14:33Z
dc.date.issued2014
dc.identifier.citationKapofu , D 2014 ' Towards a knowledge management assessment tool : the operations management perspective ' UH Business School Working Papers , University of Hertfordshire .
dc.identifier.otherPURE: 7718565
dc.identifier.otherPURE UUID: 92a0d9f1-0d0a-4ba7-8d8b-712c73033c66
dc.identifier.urihttp://hdl.handle.net/2299/14657
dc.descriptionCopyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holders
dc.description.abstractPractitioners are often confused by the wide range of Knowledge Management (KM) solutions that researchers and consultants offer. Part of this confusion is because they cannot determine how these solutions fit into their existing KM systems. KM assessment should be the starting point for any KM initiative yet extant literature provides little guidance in this area. In this paper we propose a tool that organisations can use to assess their Knowledge Management (KM) practices in order for them to make informed decisions and invest wisely. To that end we propose the Operations perspective of KM which encapsulates existing thinking. Our proposal goes further to outline key elements that a KM assessment tool must have and review existing tools against these elements. The KM assessment tool proposed in this paper has its roots in Quality literature and is ideal for assessing as well as designing KM systemsen
dc.format.extent18
dc.language.isoeng
dc.publisherUniversity of Hertfordshire
dc.relation.ispartofseriesUH Business School Working Papers
dc.titleTowards a knowledge management assessment tool : the operations management perspectiveen
dc.contributor.institutionHertfordshire Business School
dc.contributor.institutionSocial Sciences, Arts & Humanities Research Institute
dc.contributor.institutionDepartment of Marketing and Enterprise
rioxxterms.versionVoR
rioxxterms.typeWorking paper
herts.preservation.rarelyaccessedtrue


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