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dc.contributor.authorQuek, Mary
dc.contributor.editorDritsas, Margarita
dc.identifier.citationQuek , M 2014 , Re-organisation of Hilton Hotels International, 1958-59 : a reactive crisis approach . in M Dritsas (ed.) , Tourism and Crisis in Europe XIX– XXI centuries : Historical, National, Business History Perspectives . Kerkyra Publication , Athens , pp. 102-115 .
dc.identifier.otherPURE: 1535955
dc.identifier.otherPURE UUID: fc7728b2-2896-4f18-b5a2-718b8b43a3b7
dc.description.abstractThis chapter aims to extend the study of crisis management in the tourism industry by analysing the issues faced by a multinational hotel firm, Hilton Hotels International (HHI), during the foray into the international hotel industry in the 1950s. Archival documents and secondary data were collected to conduct a case study. This findings show that the historical analysis of a hotel company at a micro level extended the already less explored hospitality crisis management to include history which placed present managers’ practices into context. Moreover, management and their accumulated experience are shown to underpin a firm’s capability to exploit internal resources and explore external opportunities to enable a firm to grow and survive. In addition, by integrating the co-evolutionary and dynamic capabilities concepts with the historical analysis of a case study, this chapter contributes to the research agenda of engaging history, management and organisation studies.en
dc.publisherKerkyra Publication
dc.relation.ispartofTourism and Crisis in Europe XIX– XXI centuries
dc.titleRe-organisation of Hilton Hotels International, 1958-59 : a reactive crisis approachen
dc.contributor.institutionManagement and Strategy Research Unit
dc.contributor.institutionHertfordshire Business School
dc.contributor.institutionSocial Sciences, Arts & Humanities Research Institute
dc.contributor.institutionCentre for Research on Management, Economy and Society
dc.contributor.institutionDepartment of Marketing and Enterprise
dc.relation.schoolHertfordshire Business School

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