dc.contributor.author | Quek, Mary | |
dc.contributor.editor | Dritsas, Margarita | |
dc.date.accessioned | 2014-12-22T12:02:36Z | |
dc.date.available | 2014-12-22T12:02:36Z | |
dc.date.issued | 2014 | |
dc.identifier.citation | Quek , M 2014 , Re-organisation of Hilton Hotels International, 1958-59 : a reactive crisis approach . in M Dritsas (ed.) , Tourism and Crisis in Europe XIX– XXI centuries : Historical, National, Business History Perspectives . Kerkyra Publication , Athens , pp. 102-115 . | |
dc.identifier.isbn | 978-960-9490-31-3 | |
dc.identifier.other | PURE: 1535955 | |
dc.identifier.other | PURE UUID: fc7728b2-2896-4f18-b5a2-718b8b43a3b7 | |
dc.identifier.uri | http://hdl.handle.net/2299/15005 | |
dc.description.abstract | This chapter aims to extend the study of crisis management in the tourism industry by analysing the issues faced by a multinational hotel firm, Hilton Hotels International (HHI), during the foray into the international hotel industry in the 1950s. Archival documents and secondary data were collected to conduct a case study. This findings show that the historical analysis of a hotel company at a micro level extended the already less explored hospitality crisis management to include history which placed present managers’ practices into context. Moreover, management and their accumulated experience are shown to underpin a firm’s capability to exploit internal resources and explore external opportunities to enable a firm to grow and survive. In addition, by integrating the co-evolutionary and dynamic capabilities concepts with the historical analysis of a case study, this chapter contributes to the research agenda of engaging history, management and organisation studies. | en |
dc.language.iso | eng | |
dc.publisher | Kerkyra Publication | |
dc.relation.ispartof | Tourism and Crisis in Europe XIX– XXI centuries | |
dc.title | Re-organisation of Hilton Hotels International, 1958-59 : a reactive crisis approach | en |
dc.contributor.institution | Management and Strategy Research Unit | |
dc.contributor.institution | Hertfordshire Business School | |
dc.contributor.institution | Social Sciences, Arts & Humanities Research Institute | |
dc.contributor.institution | Centre for Research on Management, Economy and Society | |
dc.contributor.institution | Department of Marketing and Enterprise | |
rioxxterms.version | SMUR | |
rioxxterms.type | Other | |
herts.preservation.rarelyaccessed | true | |