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dc.contributor.authornwanekezie, ukamaka
dc.contributor.authorChoudrie, Jyoti
dc.contributor.authorSpencer, Neil
dc.identifier.citationnwanekezie , U , Choudrie , J & Spencer , N 2016 , ' Public sector online communication channel adoption and usage amongst older adults: A UK Local government perspective. ' 24th European Conference on Information Systems , Istanbul , Turkey , 12/06/16 - 15/06/16 , .
dc.identifier.otherPURE: 10504265
dc.identifier.otherPURE UUID: 5a99dbaa-cd48-4c8b-bb47-d2408465f323
dc.descriptionUkamaka Nwanekezie, Jyoti Choudrie, Neil Spencer, 'Public sector online communication channel adoption and usage amongst older adults: A UK Local government perspective', Poster displayed at the 24th European Conference on Information Systems, Bogazici University, Istanbul, Turkey, 12-15 June, 2016.
dc.description.abstractThe UK government like many other countries around the globe has moved from classic communica-tion channels of delivering services (face-to-face, or the telephone) to a more digital approach using the internet. This includes using the internet as both a communication tool and an information source to improve efficiency in their services. Access to, and growth of these online communication mediums due to the internet has created new opportunities for the public sector; thus, forcing the public sector to adapt to this changing environment by introducing online products and services. However, not all the citizens are making use of these changes; particularly, for the purposes of this research, the older adults. Of all the various age groups in society, the ageing population is one that is presently causing immense concern. Therefore, the aim of this research-in-progress paper is to understand and identify the factors that encourage older adults to continue using a particular online communication channel when interacting with the government. This research-in-progress paper also provides the implications and benefits of this research to academia, policy makers and industry in this study and the future di-rections, limitations and conclusions of this paper.en
dc.subjectOlder adults, online communication channels, continuous usage, UK public sector
dc.titlePublic sector online communication channel adoption and usage amongst older adults: A UK Local government perspective.en
dc.contributor.institutionHertfordshire Business School
dc.contributor.institutionCentre for Research on Management, Economy and Society
dc.contributor.institutionStatistical Services Consulting Unit
dc.description.statusPeer reviewed
dc.relation.schoolHertfordshire Business School

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