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        Software development: Do good manners matter?

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        peerj_cs_73.pdf (PDF, 1Mb)
        Author
        Destefanis, Giuseppe
        Ortu, Marco
        Counsell, Steve
        Swift, Stephen
        Marchesi, Michele
        Tonelli, Roberto
        Attention
        2299/19949
        Abstract
        A successful software project is the result of a complex process involving, above all, people. Developers are the key factors for the success of a software development process, not merely as executors of tasks, but as protagonists and core of the whole development process. This paper investigates social aspects among developers working on software projects developed with the support of Agile tools. We studied 22 opensource software projects developed using the Agile board of the JIRA repository. All comments committed by developers involved in the projects were analyzed and we explored whether the politeness of comments affected the number of developers involved and the time required to fix any given issue. Our results showed that the level of politeness in the communication process among developers does have an effect on the time required to fix issues and, in the majority of the analysed projects, it had a positive correlation with attractiveness of the project to both active and potential developers. The more polite developers were, the less time it took to fix an issue.
        Publication date
        2016-07-18
        Published in
        PeerJ Computer Science
        Published version
        https://doi.org/10.7717/peerj-cs.73
        Other links
        http://hdl.handle.net/2299/19949
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