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        Getting to know Pepper : Effects of people’s awareness of a robot’s capabilities on their trust in the robot

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        getting_to_know_pepper.pdf (PDF, 716Kb)
        Author
        Rossi, Alessandra
        Holthaus, Patrick
        Dautenhahn, Kerstin
        Koay, Kheng Lee
        Walters, Michael L.
        Attention
        2299/21636
        Abstract
        This work investigates how human awareness about a social robot’s capabilities is related to trusting this robot to handle different tasks. We present a user study that relates knowledge on different quality levels to participant’s ratings of trust. Secondary school pupils were asked to rate their trust in the robot after three types of exposures: a video demonstration, a live interaction, and a programming task. The study revealed that the pupils’ trust is positively affected across different domains after each session, indicating that human users trust a robot more the more awareness about the robot they have.
        Publication date
        2018-12-04
        Published in
        Proceedings of the 6th International Conference on Human-Agent Interaction
        Published version
        https://doi.org/10.1145/3284432.3284464
        Other links
        http://hdl.handle.net/2299/21636
        Metadata
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