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        Investigation of eGovernment Services and Alignment between Business and Information Systems

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        Final Accepted Version (PDF, 411Kb)
        Author
        Alfadhel, Sulaiman
        Liu, Shaofeng
        Oderanti, Festus
        Attention
        2299/21695
        Abstract
        Inhabitant’s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.
        Publication date
        2019-06-18
        Published in
        ICEEG 2019 Proceedings of the 2019 3rd International Conference on E-commerce, E-Business and E-Government
        Published version
        https://doi.org/10.1145/3340017.3340031
        License
        Other
        Other links
        http://hdl.handle.net/2299/21695
        Relations
        Hertfordshire Business School
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