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dc.contributor.authorAlfadhel, Sulaiman
dc.contributor.authorLiu, Shaofeng
dc.contributor.authorOderanti, Festus
dc.date.accessioned2019-09-19T15:37:24Z
dc.date.available2019-09-19T15:37:24Z
dc.date.issued2019-06-18
dc.identifier.citationAlfadhel , S , Liu , S & Oderanti , F 2019 , Investigation of eGovernment Services and Alignment between Business and Information Systems . in ICEEG 2019 Proceedings of the 2019 3rd International Conference on E-commerce, E-Business and E-Government . ACM International Conference Proceeding Series , ACM New York, NY, USA , pp. 29-33 , ICEEG 3rd International Conference on E-commerce, E-Business and E-Government , Lyon , France , 18/06/19 . https://doi.org/10.1145/3340017.3340031
dc.identifier.citationconference
dc.identifier.isbn978-1-4503-6237-5
dc.identifier.otherPURE: 17377253
dc.identifier.otherPURE UUID: b46cb800-5b79-45a4-ae1f-7887b80dbb85
dc.identifier.otherScopus: 85071144239
dc.identifier.otherORCID: /0000-0002-2727-7902/work/64327913
dc.identifier.urihttp://hdl.handle.net/2299/21695
dc.description.abstractInhabitant’s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.en
dc.format.extent5
dc.language.isoeng
dc.relation.ispartofICEEG 2019 Proceedings of the 2019 3rd International Conference on E-commerce, E-Business and E-Government
dc.relation.ispartofseriesACM International Conference Proceeding Series
dc.subjectAlignment
dc.subjectCustomer satisfaction
dc.subjectE-government
dc.subjectE-services
dc.subjectEconomic systems
dc.subjectIdeal pattern
dc.subjectMIS
dc.subjectTechnology transactions
dc.subjectHuman-Computer Interaction
dc.subjectComputer Networks and Communications
dc.subjectComputer Vision and Pattern Recognition
dc.subjectSoftware
dc.titleInvestigation of eGovernment Services and Alignment between Business and Information Systemsen
dc.contributor.institutionManaging Complex Change Research Group
dc.contributor.institutionHertfordshire Business School
dc.identifier.urlhttps://dl.acm.org/citation.cfm?id=3340031
rioxxterms.versionAM
rioxxterms.versionofrecordhttps://doi.org/10.1145/3340017.3340031
rioxxterms.typeOther
herts.preservation.rarelyaccessedtrue


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