Towards a Capability Maturity Framework: Adopting the universal elements of Digital Capability Maturity as an Organisational Strategy

Abstract

As technology continues to evolve, there is a need for organisations to develop the ability to assess themselves and find ways to not only survive but also flourish in the dynamic economy. This paper reports part of the findings from a more extensive research work that aims to develop a Digital Capability Maturity (DCM) Framework for Higher Education Institutions (HEIs). Such a framework would allow organisations to leverage their capabilities for differential value. A systematic review was undertaken to uncover the key elements contributing to DCM, to stand as a baseline for the Maturity Framework. The objective of this paper is to report on the proposed standardisation for elements of DCM. A universal taxonomy is proposed suggesting these themes should be present in any organisational attempts to formalise digital initiatives. Furthermore, to maximise the impact of DCM on quality of output, the proposed framework must adopt the ecological systems perspective.