dc.contributor.author | Hollinshead, Graham | |
dc.contributor.author | Hardy, J. | |
dc.date.accessioned | 2009-02-19T11:07:44Z | |
dc.date.available | 2009-02-19T11:07:44Z | |
dc.date.issued | 2009 | |
dc.identifier.citation | Hollinshead , G & Hardy , J 2009 ' The offshoring of financial services : a reassessment ' Business School Working Paper , University of Hertfordshire . | |
dc.identifier.other | dspace: 2299/2928 | |
dc.identifier.uri | http://hdl.handle.net/2299/2928 | |
dc.description.abstract | Operating in increasingly competitive market environment, financial services companies are engaged in international re-engineering of business processes mirroring developments in manufacturing over the past four decades. Drawing upon interviews conducted with senior managers and partners from two leading international banks, a multinational 'consumables' provider and a leading finance consultancy, as well as extensive published surveys, we examine the distinctive 'anatomy' of offshoring in financial services, and industry which also manifests a high degree of geographical concentration for 'higher order' functions. We conclude that the reality of process re-engineering in the sector has frequently failed to meet business objectives, and has run the risk of creating 'backlash' from employees in both home and host environments. | en |
dc.format.extent | 413481 | |
dc.language.iso | eng | |
dc.publisher | University of Hertfordshire | |
dc.relation.ispartofseries | Business School Working Paper | |
dc.title | The offshoring of financial services : a reassessment | en |
dc.contributor.institution | Hertfordshire Business School | |
dc.contributor.institution | Department of Management, Leadership and Organisation | |
dc.contributor.institution | Social Sciences, Arts & Humanities Research Institute | |
dc.contributor.institution | Centre for Research on Management, Economy and Society | |
dc.contributor.institution | Global Economy and Business Research Unit | |
dc.contributor.institution | Work and Employment Research Unit | |
dc.contributor.institution | Department of Accounting, Finance and Economics | |
rioxxterms.type | Working paper | |
herts.preservation.rarelyaccessed | true | |