Case study - an information systems strategy: development and evolution at the University of Hertfordshire

Abstract

This paper reviews the development of an initial Information Systems strategy for the University of Hertfordshire and evaluates the process, the development team and the deliverables, in the light of theoretical concepts published in recent years. It recognises that although no formal methodology or model using documented tools and techniques was consciously put into practice, there is a similarity of approach to the Multiple or eclectic Methodology model proposed by Earl (1989). Ideas from a number of writers are used to evaluate the process and the resulting 'second report and detailed strategy' document. This report was communicated widely throughout the University and was well received. The evaluation is followed by a consideration of the ongoing problems of evolving the strategy. The paper concludes by proposing a set of generic lessons learnt which are summarised in relation to managing change, developing IS strategies and developing IS strategies for Higher Education. This paper builds on the first six months research into IS strategy development at the University of Hertfordshire (Bennett and Hinton 1994). The research was undertaken to support teaching on MSc and final year BSc courses within the School of Information Sciences.