Show simple item record

dc.contributor.authorKutar, M.
dc.contributor.authorBritton, C.
dc.contributor.authorJones, S.
dc.date.accessioned2011-03-22T16:23:59Z
dc.date.available2011-03-22T16:23:59Z
dc.date.issued1999
dc.identifier.citationKutar , M , Britton , C & Jones , S 1999 , Speedy services : time, usability and E-Commerce . UH Computer Science Technical Report , vol. 337 , University of Hertfordshire .
dc.identifier.otherPURE: 99092
dc.identifier.otherPURE UUID: a4ba425c-d4fa-47f0-987c-8a9b226eefd0
dc.identifier.otherdspace: 2299/5526
dc.identifier.urihttp://hdl.handle.net/2299/5526
dc.description.abstractTimes play a vital role in human-computer interaction. However, when interaction takes place over a network, as is the case with e-commerce, it is impossible to guarantee that temporal requirements will be met. Therefore we must look for ways in which we can enhance usability despite the inevitable delays that the user will face. In this paper we show that, by considering the users temporal experience at the interface as separate from underlying hardware and performance issues, it is possible to provide support to the user which will alleviate some of the difficulties caused by a failure to meet temporal requirements. In e-commerce the user’s temporal experience at the interface is directly affected by both site design, and the functionality of the web browser. We highlight those areas of site design which impact upon the user’s temporal experience, and propose a number of changes to the functionality of the web browser which would provide support for the user.en
dc.language.isoeng
dc.publisherUniversity of Hertfordshire
dc.relation.ispartofseriesUH Computer Science Technical Report
dc.rightsOpen
dc.subjecttime
dc.subjectusability
dc.subjectE-Commerce
dc.subjecthuman-computer-interaction
dc.subjectweb-browser
dc.subjecttemporal requirements
dc.titleSpeedy services : time, usability and E-Commerceen
dc.contributor.institutionSchool of Computer Science
dc.relation.schoolSchool of Computer Science
dcterms.dateAccepted1999
rioxxterms.typeOther
herts.preservation.rarelyaccessedtrue
herts.rights.accesstypeOpen


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record