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Disaster in London - The LAS case study
(IEEE COMPUTER SOC, 1999)
This case study reviews the system and the processes that led to the botched implementation. The London Ambulance Service have spent the best parr of the last fourteen years attempting to computerise their despatch system. ...
Lessons for the future : Safety critical systems
(IEEE COMPUTER SOC, 1999)
This paper investigates the underlying flaws in the development of the LAS despatch system and compares it with similar attempts from across the globe. The common themes that seem to plague ambulance despatch systems are ...