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dc.contributor.authorWeerakkody, V.
dc.contributor.authorBody, S.
dc.contributor.authorChoudrie, Jyoti
dc.date.accessioned2012-08-15T13:00:58Z
dc.date.available2012-08-15T13:00:58Z
dc.date.issued2006
dc.identifier.citationWeerakkody , V , Body , S & Choudrie , J 2006 , E-Government : The Need for Effective Process Management in the Public Sector . in Procs of the 39th Hawaii Int Conf on System Sciences . IEEE .
dc.identifier.isbn0-7695-2507-5
dc.identifier.otherPURE: 978623
dc.identifier.otherPURE UUID: cbf88317-c343-454b-9bba-16be2d684343
dc.identifier.otherdspace: 2299/1674
dc.identifier.urihttp://hdl.handle.net/2299/8832
dc.description.abstractThe concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and customers for the effective delivery of e-services. While needing integration and communication between business processes and underlying information systems in disparate organizations, in a non-process-oriented, legacy system driven public sector, this presents a significant challenge. Using a case study in a local council, this research will explore process management and integration issues in the UK public sector and highlight the opportunities for service improvement in the context of e-government implementation. While cross organisational process and information systems integration barriers are seen in the literature as presenting the main technical challenge for realising fully integrated e-government services, this research found that a legacy of bureaucracy and established illogical routine tasks were preventing the government from expediting their e-government initiative in the UK.en
dc.language.isoeng
dc.publisherIEEE
dc.relation.ispartofProcs of the 39th Hawaii Int Conf on System Sciences
dc.titleE-Government : The Need for Effective Process Management in the Public Sectoren
dc.contributor.institutionHertfordshire Business School
dc.contributor.institutionDepartment of Management, Leadership and Organisation
dc.contributor.institutionSocial Sciences, Arts & Humanities Research Institute
dc.contributor.institutionCentre for Research on Management, Economy and Society
dc.contributor.institutionSystems Management Research Unit
dc.contributor.institutionHealthcare Management and Policy Research Unit
rioxxterms.versionVoR
rioxxterms.typeOther
herts.preservation.rarelyaccessedtrue


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