Patient Reported Experience of Kidney Care in the UK 2020

Headline findings in 2020 • Encouragingly, despite the global pandemic, patients continue to rate their Overall Experience of the service provided by their renal centre highly. • Patient reported experience of Support and Sharing Decisions About Your Care fell in 2020. • Patient scores for Support fell amongst Chronic Kidney Disease (CKD), peritoneal dialysis, home haemodialysis and transplant patients compared to 2019. • Patient experience of Sharing Decisions About Your Care was lowest in those receiving in-centre or in-satellite haemodialysis. • Patient reported experience of Transport improved for in-centre and in-satellite haemodialysis patients in 2020. • The experience of patients living with CKD but not receiving renal replacement therapy notably decreased in 2020 compared to 2019, particularly for Overall Experience, Support and How the Team Treats You.