Mobile application usability heuristics: Decoupling context-of-use
Context-of-use is a vital consideration when evaluating the usability of mobile applications. Thus, when defining sets of heuristics for the usability evaluation of mobile applications, a common practice has been to include one or more heuristics that consider context-of-use. Yet, most evaluations are conducted within usability labs. Consequently, the aim of this research is to question the utility of attempting to include inherently complex areas of context-of-use within limited sets of mobile application usability heuristics. To address this, a mapping study uncovered six sets of heuristics that can be applied to mobile application usability evaluations. A within-subjects empirical test with six Human-Computer Interaction practitioners evaluated a well-known travel mobile application using three sets of the mapped heuristics. The study found that the common practice of including context-of-use within mobile application usability heuristics is an ineffective approach.
Item Type | Book Section |
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Additional information | © 2017 Springer International Publishing AG. All rights are reserved by the Publisher. This is the accepted manuscript version of a conference paper which has been published in final form at ttps://doi.org/10.1007/978-3-319-58634-2_30 |
Keywords | context-of-use, heuristic evaluation, mobile usability, theoretical computer science, general computer science |
Date Deposited | 15 May 2025 16:39 |
Last Modified | 30 May 2025 23:16 |
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