Case Study - Leading Co-production : The case of Hertfordshire Fire and Rescue Service's Community Volunteer Scheme

Imani, Yassaman and Schlappa, Hans (2018) Case Study - Leading Co-production : The case of Hertfordshire Fire and Rescue Service's Community Volunteer Scheme. In: Co-Production and Co-Creation : Engaging Citizens in Public Services. Routledge Critical Studies in Public Management . Taylor & Francis Group, New York and Abingdon, pp. 109-111. ISBN 9781138700116
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This case study illustrates the shifting leadership and control in co-production of preventative services by a voluntary scheme in HFRS (Hertfordshire Fire and Rescue Services). More specifically, it demonstrates how citizen co-producers can exercise some control and lead initiatives despite HFRS’s rigid structure and its command and control culture.


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