Specific factors influencing patient satisfaction in Swiss ophthalmology private practice
Over the last decades, robust evidence linking patient satisfaction to hospital reputation and profitability has accrued, and patient satisfaction has now become a key focus in the healthcare industry. A review of the literature identified pre-established factors that were shown to influence patient satisfaction in different settings and could be categorized as patient-related factors, personnel-related factors, and external factors. In all, 132 surveys were completed and analysed, resulting in four major findings: (1) patients in Switzerland were highly satisfied with their private eyecare provider, (2) demographics and cultural backgrounds only had a weak effect on overall patient satisfaction in this setting, but (3) patients’ nationalities significantly affected the aspect of their healthcare experience they valued most. Finally, satisfaction in every sub-group of patients was shaped by a different ensemble of factors of varying importance (4).
Item Type | Book Section |
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Additional information | © 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG. This is the accepted manuscript version of a conference contribution which has been published in final form at https://doi.org/10.1007/978-3-031-14395-3_7 |
Date Deposited | 15 May 2025 16:50 |
Last Modified | 04 Jun 2025 17:17 |
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