Diversity as a strategic competitive advantage: The impact of cultural diversity on hotel employees’ satisfaction and retention.
Georgiadou, Andri and Jasonos, Chryso
(2014)
Diversity as a strategic competitive advantage: The impact of cultural diversity on hotel employees’ satisfaction and retention.
In: 7th International Conference on Equality, Diversity and Inclusion, 2014-06-08, Technische Universitat Munchen.
This research paper, as part of one of the authors’ doctoral thesis, reviews the existing diversity management literature and aims to investigate the impact of diversity on hotel employees’ satisfaction and retention in Cyprus. It aims to identify the method by which the hotel will be able to effectively manage the inevitable presence of diversity and convert it into a strategic competitive advantage. The inquiry will be based on a survey questionnaire which was distributed to 100 employees of the hotel. The outcome of the above would eventually lead us to new research resolutions for efficiently managing diversity so as to increase the performance, motivation as well as the retention rate of the employees in the hotel.
Item Type | Conference or Workshop Item (Paper) |
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Additional information | Andri Georgiadou, and Chryso Jasonos, 'Diversity as a strategic competitive advantage: The impact of cultural diversity on hotel employees’ satisfaction and retention.' Paper presented at the 7th International Conference on Equality, Diversity and Inclusion, 8 June 2014, Germany. |
Date Deposited | 15 May 2025 17:03 |
Last Modified | 05 Jun 2025 23:10 |
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