Strategic change in public services: a productivity and performance perspective
Stainer, L. and Stainer, A.
(1998)
Strategic change in public services: a productivity and performance perspective.
Strategic Change (2).
pp. 111-119.
ISSN 1099-1697
Productivity and performance measurements in public services are reviewed. A public performance index (PPI) is developed. The relationship of productivity to outcomes is examined. The strategic importance of social effectiveness and change in the public sector are highlighted. A stakeholder strategic approach is recommended.
| Item Type | Article |
|---|---|
| Date Deposited | 29 May 2025 09:03 |
| Last Modified | 29 May 2025 09:03 |