Towards a comprehensive taxonomy and model of consumer complaining behaviour
Boote, Jonathan
(1998)
Towards a comprehensive taxonomy and model of consumer complaining behaviour.
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.
pp. 140-151.
| Item Type | Article |
|---|---|
| Date Deposited | 29 May 2025 09:06 |
| Last Modified | 29 May 2025 09:06 |