The Polycontextual Workplace Model: the Progression from Traditional Activity-Based Working

The traditional concept of a workplace, typically a designated area within an office building for task execution, has evolved. Modern offices often adopt activity-based workplace models which focus on specific actions within operational environments. However, the COVID-19 pandemic has highlighted the limitations of this model, particularly its lack of consideration for the human element and hybrid working. Humans, being complex and diverse, require accommodation across various contexts, especially in workplaces. This raises a critical question: Could a novel context-based workplace model, transcending a focus on activities alone, foster a more equitable, inclusive, and diverse workplace environment? The aim of this research is to develop and validate a novel context-based workplace model that addresses inclusivity, diversity, and human-centric needs beyond the limitations of traditional activity-based models. Through a comprehensive literature review, revealing that existing activity-based working models lack the ability to provide robust inclusive, diverse, and human-centric work environments. The study then progresses with surveys, interviews, and a corroboration workshop, concluding that while the current activity-based workplace model offers some value and should not be entirely discounted, an evolution is necessary to create environments that truly support inclusivity, diversity, and human needs. The research critically examines the existing activity-based workplace model, Smart Working Plus, within a global organisation. Insights from data analysis informed the development of a novel context-based model, the Polycontextual Workplace (PCW) as a progression from activity-based working. This model represents a timely evolution of global workplace strategies, delivering benefits beyond those offered by activity-based models. The PCW framework is built on key metrics, including global organisational, sensory processing, interpersonal connection, mental well-being, and physical wellness. The impact of this research lies in introducing the PCW model as a strategic framework for global organisations to design adaptable, inclusive, and human-centric workplaces, thereby enhancing employee well-being, equity, and hybrid work integration.