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        Ambulance despatch systems : The Melbourne story

        Author
        Dalcher, Darren
        Attention
        2299/15164
        Abstract
        This case study charts the story of the problematic implementation of a computerised despatch system for the Melbourne Ambulance Service. The system itself is now operational, however, the legal and political implications are still subject to the deliberations of inquiry boards, and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment.
        Publication date
        2001-05
        Published in
        Procs 8th Annual IEEE Int Conf and Workshop on the Engineering of Computer Based Systems
        Published version
        https://doi.org/10.1109/ECBS.2001.922441
        Other links
        http://hdl.handle.net/2299/15164
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