Knowledge and decision-making within software projects

The effective use of knowledge results in better decision-making within projects. Moreover, the unpredictable nature of software projects and the need for effective communication within project teams requires a framework for social interaction and feedback that results in better decision-making. This paper analyses the creation and capture of knowledge within software development projects and discusses the central role of decision making in the development process, and how the effective use of knowledge helps improve decision-making. The paper views how the knowledge generated and decisions made within a software project can be provided greater visibility and communicated effectively, and to achieve this, presents a framework to facilitate social interaction and feedback during the development process