A Pernicious panacea: a critical evaluation of business re-engineering
Author
Randle, Keith
Grey, Susan
Blair, Helen
Attention
2299/18740
Abstract
This article investigates the practicalities of implementing business process re-engineering (BPR) through two case studies, DefCo and ServiCo in the public sector. It demonstrates the destructive and insidious nature of BPR, and deconstructs the myth that BPR represents a discontinuity in management thinking.