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        Implementing e-Services in Lagos State, Nigeria: the interplay of Cultural Perceptions and Working Practices during an automation initiative : Nigeria e-government culture and working practices

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        Author
        Choudrie, Jyoti
        Zamani, Efpraxia
        Umeoji, Emeka
        Emmanuel, Adebola
        Attention
        2299/21935
        Abstract
        The public sector’s adoption of Information and Communication Technologies is often seen as a way of increasing efficiency. However, developing public e-Services involves a series of organisational and social complexities. In this paper, we examine the organisational issues of implementing an ERP system, which was designed and developed within the context of Lagos State’s e-Services project. By doing so, we showcase the impact of organisational cultural perceptions and working practices of individuals. Our findings illustrate the strong role of cultural dimensions, particularly those pertaining to religion and multi-ethnicity. Our study provides insights to international organisations and governments alike toward project policy formulation within the context of ICT-based initiatives and reforms that aim to bring forward developmental progress.
        Publication date
        2017-11-23
        Published in
        government information quarterly
        Published version
        https://doi.org/10.1016/j.giq.2017.11.004
        License
        http://creativecommons.org/licenses/by-nc-nd/4.0/
        Other links
        http://hdl.handle.net/2299/21935
        Relations
        Hertfordshire Business School
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