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dc.contributor.authorStainer, L.
dc.contributor.authorStainer, A.
dc.identifier.citationStainer , L & Stainer , A 1998 , ' Strategic change in public services: a productivity and performance perspective ' , Strategic Change , vol. 7 , no. 2 , pp. 111-119 .<111::AID-JSC318>3.0.CO;2-Q
dc.identifier.otherPURE: 83383
dc.identifier.otherPURE UUID: b676ca6e-2447-46c7-8e3c-308e30706c61
dc.identifier.otherdspace: 2299/2571
dc.descriptionThe original article can be found at: Copyright John Wiley &amp; Sons [Full text of this article is not available in the UHRA]
dc.description.abstractProductivity and performance measurements in public services are reviewed. A public performance index (PPI) is developed. The relationship of productivity to outcomes is examined. The strategic importance of social effectiveness and change in the public sector are highlighted. A stakeholder strategic approach is recommended.en
dc.relation.ispartofStrategic Change
dc.titleStrategic change in public services: a productivity and performance perspectiveen
dc.contributor.institutionHertfordshire Business School
dc.description.statusPeer reviewed
dc.relation.schoolHertfordshire Business School
rioxxterms.typeJournal Article/Review

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