| dc.contributor.author | Stainer, L. | |
| dc.contributor.author | Stainer, A. | |
| dc.date.accessioned | 2008-11-11T09:07:27Z | |
| dc.date.available | 2008-11-11T09:07:27Z | |
| dc.date.issued | 1998 | |
| dc.identifier.citation | Stainer , L & Stainer , A 1998 , ' Strategic change in public services: a productivity and performance perspective ' , Strategic Change , vol. 7 , no. 2 , pp. 111-119 . https://doi.org/10.1002/(SICI)1099-1697(199803/04)7:2<111::AID-JSC318>3.0.CO;2-Q | |
| dc.identifier.issn | 1099-1697 | |
| dc.identifier.other | dspace: 2299/2571 | |
| dc.identifier.uri | http://hdl.handle.net/2299/2571 | |
| dc.description | The original article can be found at: http://www3.interscience.wiley.com Copyright John Wiley & Sons [Full text of this article is not available in the UHRA] | |
| dc.description.abstract | Productivity and performance measurements in public services are reviewed. A public performance index (PPI) is developed. The relationship of productivity to outcomes is examined. The strategic importance of social effectiveness and change in the public sector are highlighted. A stakeholder strategic approach is recommended. | en |
| dc.language.iso | eng | |
| dc.relation.ispartof | Strategic Change | |
| dc.title | Strategic change in public services: a productivity and performance perspective | en |
| dc.contributor.institution | Hertfordshire Business School | |
| dc.description.status | Peer reviewed | |
| rioxxterms.versionofrecord | 10.1002/(SICI)1099-1697(199803/04)7:2<111::AID-JSC318>3.0.CO;2-Q | |
| rioxxterms.type | Journal Article/Review | |
| herts.preservation.rarelyaccessed | true | |
