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Implementing business process & information systems, reengineering in Sri-Lanka : identifying critical success factors
(University of Hertfordshire, 1998)
This paper evaluates the key issues that need to be considered when conducting business process and information systems reengineering (BP&ISR) in Sri Lanka. The key issues, identified in a recent study of five leading ...
B-CCD: a framework to enable SMEs to make business-critical computing decisions
(University of Hertfordshire, 1997)
This paper reports the first cycle of action research to develop the B-CCD (Business-Critical Computing Decisions) framework which has been designed to support SMEs in developing IS/IT strategies. The framework combines ...
Key issues for successful exploitation of BP&ISR in Sri Lanka
(University of Hertfordshire, 1996)
There have been few management concepts to have generated such enormous interest so quickly as the concept of business process reengineering (BPR). Case studies in the UK have revealed that in practice there a number of ...
Bridging the gap between business process reeingineering and information systems: identifying key issues
(University of Hertfordshire, 1995)
This paper highlights the practical issues and problems of business process and information systems reengineering using a case study of a BPR project. The case study (CRM), based at IBM UK is the biggest BPR initiative in ...
UPQM: a framework for developing a small business IS/IT strategy
(University of Hertfordshire, 1995)
UPQM has been developed from Process Quality Management (PQM) to meet the needs of small businesses and small business units in preparing an IS/IT strategy. The process is led by a facilitator who may be external or from ...