Does the Appearance of a Robot Influence People's Perception of Task Criticality?

Chanseau, Adeline, Dautenhahn, Kerstin, Walters, Michael L., Koay, Kheng Lee, Lakatos, Gabriella and Salem, Maha (2018) Does the Appearance of a Robot Influence People's Perception of Task Criticality? In: RO-MAN 2018 - 27th IEEE International Symposium on Robot and Human Interactive Communication :. RO-MAN 2018 - 27th IEEE International Symposium on Robot and Human Interactive Communication . Institute of Electrical and Electronics Engineers (IEEE), CHN, pp. 1057-1062. ISBN 9781538679807
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As home robot companions become more common, it is important to understand what types of tasks are considered critical to perform correctly. This paper provides working definitions of task criticality, physical and cognitive tasks with respect to robot task performance. Our research also suggests that although people's perceptions of task criticality is independent of robot appearances, their expectation that a robot performs tasks correctly is affected by it's appearance.


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